Mark Landiak

Mark Landiak, Executive Director of WiBOCMark is the Executive Director of WiBOC & President/CEO and founder of Corporate Dynamics Inc., a leading Chicago-based training and consulting firm that specializes in sales and customer experience training for call centers, sales and customer service teams.  He and his firm have trained thousands of sales, service and call center agents and managers in a wide range of companies including Sprint/Nextel, Samsung, T-Mobile, VHAVerizon Wireless, US Cellular, Cricket Wireless, ADP Dealer Services, CenturyTel, Motorola, and Pershing Financial Services.

Mark also conducts strategy sessions with senior managers to improve their sales and service operations and personally delivers over 120 presentations and training sessions per year.  Mark has written business articles for various trade publications including: INC. Magazine, Personal Selling Power, Radio Resource and Selling Magazine. He has also hosted a weekly radio program and appeared on CNN as a subject matter expert on sales and service issues. He has written two business books:  Customer Service Isn’t A Department… It’s YOU!™ and Beat Your Best™ – A Manager’s Guide to Coaching Performance.

Beat Your Best™ is one of CDI’s most successful training programs since it builds upon a methodology that continually stretches and recognizes outstanding performance – and ties everything directly into existing performance metrics.

Prior to starting CDI in 1989, Mark won 26 sales and management awards in his 9-year career with the Lanier sector of Harris Corporation. Mark is a graduate of Penn State University. 

You can find Mark on Twitter at @mlandiak or via LinkedIn.

 

Meg Nigro

Meg Nigro, Executive Director of WiBOCMeg is the Executive Director for WiBOC & Director of Operations for Corporate Dynamics Inc. where she oversees all efforts in business development and relationship management. 
 
Meg manages the course development, delivery and implementation of training initiatives for CDI clients. She has worked in management training with clients in several different industries and spaces including: wireless, healthcare, financials, consumer goods, and retail. She also oversees and manages CDI's alliance partner network.
 
She is also the former president and a member of the Chicago Chapter of the American Society for Training & Development and holds a Bachelors in Business, Applied Science & Technology from Illinois State University in Normal, IL.
 
Meg enjoys spending time with friends and family, travelling, and outdoor activities like hiking, cycling, and kayaking. 
 
Meg can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it. or via LinkedIn.

Jonathan Bergman

Jonathan Bergman, WiBOC FacultyJonathan Bergman (J.B.) is the CEO of Hire Well NowHire Well Now provides an employment pre-screening and employee inventory system that helps businesses increase productivity by reducing turnover and absenteeism while increasing job satisfaction. 

JB has over 20 years of experience in retail management, sales and marketing.  From snow boards to radio advertising, he has trained countless sales reps to exceed customer's expectations. By utilizing better onboarding and pre-employment screening measures, he successfully led many companies to increased revenues and profits annually.

JB understands the many pitfalls, challenges and mistakes independent retailers must overcome in this new era of operating business profitably. By helping his clients hire the right people the first time, clients can spend more time developing top performing employees and focusing on the customer experience.

As an Authorized CDI Agent, JB provides expertise in: Sales Team Structure, Sales Process Development, CDI Solution Selling Training initiatives and employee pre-employment screening and on boarding.  JB also consults on and facilitates the CDI Beat Your Best™ program, and is adept in consulting on the CDI Performance Management Process and accompanying Coaching Training.

You can find Jonathan on LinkedIn.

 

Michelle Filicicchia

Michelle Filicicchia, WiBOC FacultyMichelle’s career spans 20 plus years, specializing in performance consulting in the field of workplace learning and performance.  She brings a unique, fresh and strong customer focus approach with client engagements.  Michelle’s experience and expertise includes organizational development, change management, executive coaching, facilitation, and adult learning program design and development.   Her ability to analyze a client’s real needs and create a customized approach to performance improvement enables her clients to reach and achieve measurable results. 

Michelle’s desire is to help individuals and companies achieve success by helping them lead more effectively, become more efficient, effective, productive and experience contentment and enjoyment in what they do.  She also enjoys building professional relationships that promote trust, respect, integrity and fun.  She has worked on a variety of projects which includes communication skills training (DiSC), 360 degree coaching, conflict resolution, customer service culture, project management, sales training, financial consulting, interviewing skills, sales kick-off meetings, and strategic planning sessions.  Michelle coaches individuals at the executive, management, and individual contributor levels.  She also designs training programs and develops training curriculum plans.  She has worked with large, small, family-owned, and non-profit organizations in various industries (Healthcare, Commercial Real Estate, Technology Services). 

Michelle holds a Master's Degree in Training and Organizational Development from the University of Minnesota.  She serves on the board as Co-VP of Marketing with the Chicago Chapter American Society of Training and Development.  In 2006, she earned a certification (Certified Professional Learning and Performance (CPLP)). She earned a certificate in Change Management from Benedictine University. She is an adjunct faculty member for Roosevelt University and teaches the Human Performance Technology course.  Michelle is an executive coach and became certified with WABC (Worldwide Association of Business Coaches) in 2007.  

On the personal side, Michelle is married to Dave who is an electrical engineer. Michelle enjoys traveling, singing and taking walks with the family pet, Wilson (miniature dachshund).

Michelle can be reached via LinkedIn.

 

John Forsberg

John Forsberg, WiBOC FacultyJohn is a Trainer and Consultant with over 30 years of experience in Manufacturing, Quality Engineering and Leadership, Six Sigma, Lean, and Customer Service/Sales Operations Management.  His skill set includes methods to balance both people and process.  This includes the areas of recruiting, training, reward and recognition, coaching, and teamwork.  In process quality and cycle time improvement, John has an expansive background in manufacturing, customer service, administrative and warehousing operations.  He has also worked with multiple small business clients on business process improvements.

John has worked for several Chicago-based companies as a Manufacturing Engineer and Quality Engineer in a Manufacturing setting.  Over time, his responsibilities increased to Senior Engineer, Quality & Reliability Assurance Manager, and Director of Quality and Customer Satisfaction for a large Division of Motorola.  At Motorola, he became involved with the originator of Six Sigma on one of the first designs for Six Sigma teams developing a new product line that used Lean methods in the manufacturing work cells and conducted Six Sigma Training for key suppliers. He also was very involved in product reliability improvements and the reduction of failure rates and product warranty costs. 

As a Quality Manager and Director of Quality, John was directly responsible for the overall Quality System and meeting the ISO9000 Standards.  This role included using customer satisfaction metrics and leveraging feedback.  John has led a large complex customer service organization that supported multiple customer sales channels, including thousands of phone and internet transactions each day.  He deployed programs to improve customer service and obtained a best-in-class organizational rating as indicated by several 3rd party audits.  John spent ten years in a customer service and technical support leadership role as Director of Customer Service for a large division of Motorola. 

John is a Senior Member of the American Society for Quality, an American Society for Quality Certified Quality Engineer (CQE), Accelper Certified Six Sigma Green belt, Accelper Master Business Innovator, and completed the Motorola Six Sigma Black Belt Program.  John holds a Bachelor of Science Degree in Electrical Engineering from Northern Illinois University.

John can be reached via LinkedIn.

 

Cody Simpson

Cody Simpson, WiBOC Faculty and Wireless TrainerCody has been in the wireless industry for over 15 years with both prepaid and postpaid carriers.  He began his career in Houston, TX managing the outside sale team for Southwestern Bell Wireless.  At Cingular, he held management positions in Sales Operations and Retail Sales.  In 2006, he launched Cricket Wireless in San Antonio, TX and soon became General Manager of Central Texas. Cody joined the Organizational Development and Learning organization in 2010. He worked on several change management initiatives and ultimately took on field training by working with 12 Performance Consultants and Instructors across the country.  Cody worked closely with field sales leadership to develop training programs that helped improve performance across the company in several key performance indicators. 

Cody's experience and expertise includes sales training, performance management, change management, organizational development, retail operations, and distribution expansion.  His years of experience at various levels of sales management has given him a deep understanding of the realities of operating a successful retail operation.

Cody can be reached via LinkedIn or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..